Our Team.
Unique experience and a proven track record in delivering when it counts.
Meet the Operations Team
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Jeanene Hill
Group Chief Operations Officer
“I am proud to be part of Market Lane as their Group Chief Operating Officer. I am passionate about creating operational excellence, leading high-performing teams, and delivering meaningful outcomes for both our clients and colleagues. The calibre of talent within the business and our shared vision for the future make this an exciting journey to be part of.”
0413 162 721
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Michael Atkinson
Group Chief Financial Officer
"I’m excited to be joining the Market Lane team as Group CFO. Having worked with Market Lane from almost the very beginning as their external tax and accounting advisor, this feels like a natural next step.”
0432 338 693
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Chris Wood
Group General Counsel
“I’m delighted to be a part of the dynamic Market Lane team supporting our claims and compliance functions and whatever else comes my way.”
0413 600 588
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Taylor Harradine
Group Operations Manager
“My focus is to ensure every interaction with our business is seamless from end-to-end. This is central to our mission and what sets us apart”.
0433 575 077
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Nicole McManemy
People and Culture Manager
“With a strong understanding of people and culture in organisations and a Master’s in Human Resource Management, I’m passionate about contributing to Market Lane’s continued growth by fostering inclusive environments where people feel valued and can thrive.”
0431 740 430
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Mel Fraser
Operations Team Lead
“I spent 12 years as an insurance broker and was involved in many aspects of operations during that time. After returning from having children, I felt it was the right moment to take a new path and focus completely on operations. I look forward to being a part of and contributing to Markets Lane’s exciting future and successes. “
0401 636 786
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Marlon Lobo
Technical Account Operations Manager
“I love supporting colleagues so we can provide exceptional service to customers. Over the past 25 years, I’ve been lucky to work for three General Insurers in Australia and New Zealand. I have a weird penchant for data & financial transactions across the entire lifecycle of an insurance policy and claim. I have truly enjoyed learning about all things ‘operations’ - it's just so huge!”
0431 958 453
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Phillip Ireland
Business Analyst
“With over 20 years’ experience in Business Intelligence reporting and application development, and more than 15 years working across the financial and insurance industries, I bring a strong focus on delivering reliable, insightful solutions that support informed decision‑making. I enjoy collaborating with stakeholders to turn complex data into practical outcomes that add real value to the business.”
0452 412 372
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Kenneth Bandong
Accountant
“Ensuring all financial transactions are dealt with accurately and efficiently. As a detail-oriented and proactive professional, I'm happy to share my years of experience in finance and administration with the thriving team at Market Lane while taking every opportunity to learn and grow in the insurance industry.”
0415 327 260
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Matthew Biesty
Account Operations
“I am delighted to join Market Lane, having graduated high school and beginning my university studies . I am eager to apply my academic learning into the corporate world while developing practical skills amongst the operations team.”
0431 959 989
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James Domingo
Account Operations
“I’m always doing my best to improve our operating procedures so that everything runs more smoothly and efficiently, ultimately making everyone’s time at work easier and more productive.”
02 7254 6851
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Ambrose Konstantinidis
Data Operations Engineer
“I thrive on creating systems that work like magic, automating processes to make everyone's lives easier.”
02 7254 6818
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Marc Jayson Santiago
Accountant/Bookkeeper
“Accounting professional with years of experience in the accounting industry, committed to ensuring accurate and efficient financial transactions. I look forward to contributing to the growing team at Market Lane while further developing my expertise in the insurance industry.”
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Jerico Morales
Financial Reporting Bookkeeper
“Bachelor’s degree holder with two years of experience in administration and currently working as a Financial Reporting Bookkeeper. Skilled in maintaining accurate financial records, organizing administrative processes, and providing reliable financial support to businesses and professionals. Known for strong attention to detail, accuracy, and the ability to manage tasks efficiently in fast-paced work environments”
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Josephine Rose Franco
Financial Reporting Bookkeeper
“I recently graduated and have begun my professional journey at Market Lane. I am eager to contribute my academic knowledge and skills while continuously learning, developing professionally, and providing reliable financial support. Outside of work, I value spending quality time with my family and friends, and I find comfort and joy in caring for my cats.”
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Aubreline Delos Reyes
Financial Reporting Bookkeeper
“As a recent graduate, working at Market Lane has been foundational to my professional and personal growth. I value continuous improvement and thrive in collaborative environments where I can take a proactive approach to challenges. Outside of work, I enjoy spending time with the people I love and playing with my pets.”
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Marielle Bulacsao
Admin Team Leader
“With a degree in Business Administration, I am committed to delivering efficient and streamlined business operations. I focus on improving internal processes while supporting team performance within a growing and collaborative environment at Market Lane.”
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Monicca Bianca Pinpin
Team Administrator
“ Handling administrative processes with a high level of accuracy and efficiency while continuously striving to grow and learn in this industry, and contributing to the Market Lane’s success and future”
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Myg Paras
Team Administrator
“Bringing foundation in sales into the insurance industry at MarketLane, I strive to drive efficient operations and seamless account handling within a client-focused environment, while delivering consistent and dependable support.”
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Nicole N. Catap
Team Administrator
“Although new to the insurance industry, I aim to bring attention to detail, organization, and collaborative approach as a Team Administrator. I support the team and clients through accurate and efficient processing and administrative functions, while continuously learning within the industry.”
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Ysabel Serrano
Team Administrator
“As a new member of Market Lane's excellent team, I am looking forward to growing both personally and professionally alongside the company. I am also thrilled to build my existing skills and develop new ones while contributing to Market Lane's continued growth and success.”
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Anne Jeanet Teves
Team Administrator
“I'm honored to join the Market lane team as an Administrator and begin this new chapter with such an incredible team. Grateful for the opportunity to grow, contribute, and work in an environment that values both professional development and work-life balance. Looking forward to the journey ahead.”
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Ivy Salunga
Team Administrator
“As a new member of the Market Lane team, I am truly excited to begin this new chapter of my life and career. I look forward to gaining new knowledge, developing my skills, and embracing every opportunity that will contribute to my personal and professional growth. I am eager to learn from my colleagues, take on new challenges, and continuously improve in everything I do. At the same time, I am also motivated to contribute positively to the team by offering my dedication, willingness to learn, and strong work ethic.”
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Joshiel Dela Cruz
Team Administrator
“As a new Team Administrator at Market Lane, I’m enthusiastic about expanding my knowledge, developing professionally, and offering reliable support while contributing positively to the success of the team.”